Friends and Family Test Results

1. How likely are you to recommend Limestone Surgery to friends and family if they needed similar care and treatment?

2. Generally, how easy is it to get through to someone at Limestone on the phone?

Date	Very Easy	Easy	Neither easy nor Hard	Hard	Very Hard	Don’t Know
Nov 25	32%	42%	15%	11%	0%	0%
Dec 25	29%	28%	31%	6%	6%	0%
Jan 26	30%	47%	16%	7%	0%	0%
Feb 26	33%	44%	17%	5%	1%	0%

3. How easy is it to use Limestone’s website to look for information or access to services?

Date	Very Easy	Easy	Neither easy nor Hard	Hard	Very Hard	Don’t Know
Nov 25	23%	32%	37%	7%	1%	0%
Dec 25	15%	42%	30%	9%	4%	0%
Jan 26	22%	52%	24%	3%	0%	0%
Feb 26	27%	40%	26%	3%	3%	0%

4. Were you satisfied with the appointment (or appointments) you were offered?

Date	Yes	No
Nov 25	90%	10%
Dec 25	90%	10%
Jan 26	97%	3%
Jan 26	90%	10%