Appointments

Urgent appointments

If you require an urgent appointment, please call the surgery on 01384 459044 from 8am.

Requesting an appointment

You can request an appointment with a doctor or other healthcare professional online (Monday to Friday).

Get help for any health problem

We will respond to requests within 2 working hours during opening times.

You can also:

  • phone us on 01384 459044
  • visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

Nurse or healthcare assistant appointments

You can request a routine appointment with a nurse or healthcare assistant up to 2 weeks in advance.

Request an appointment with a nurse or healthcare assistant

We will respond to requests within 4 working hours during opening times.

You can also:

  • phone us on 01384 459044
  • visit the surgery and speak with a receptionist
  • use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination

When you get in touch, we’ll ask what you need help with.

Get medical advice from a doctor or nurse

To ask a non-urgent medical question:

We will respond within 2 working days during opening times.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

What your pharmacy can help you with

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Extended access

In the Dudley and Netherton area practices are working in partnership to provide additional GP appointments. If you need access to an evening or weekend non-urgent appointment, please call the practice on 01384 459044 and speak to the receptionist at your registered practice during normal opening hours.

Your appointment may be with another practice in the Dudley and Netherton area and may not be at your registered practice.

In the Dudley and Netherton area, the following practices are working in partnership to provide additional GP appointments:

Home visits

You may only request a home visit if you are housebound or are too ill to visit the practice.

Whilst we encourage our patients to come to the surgery, where we have the equipment and facilities available, we do appreciate this is not always possible.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. If you do need a home visit, you can help us by calling reception before 11am on 01384 459 044.

Related information

Health A to Z

Sick notes

Test results