Practice Information

Dr H J Rigby

Dr F Wakil

Dr A Calderon

The partnership is not a limited partnership.

  • Telephone: 01384 459044
  • Email: bcicb.cssdreception@nhs.net
  • www.crossstreethealthcentre.com

Surgery Opening Hours

Monday to Friday

8:00am – 6:30pm

How to see the Doctor

The aim of our appointment system is for every patient to be seen by a doctor within 24 hours of asking for an appointment. Telephone 01384 459044 at 8:00am or as soon as possible afterwards or request an appointment via our website. You will be offered an appointment for the same day if there is still availability. A limited number of appointments are available to pre-book up to 4 weeks in advance.

If you wish to see a specific doctor, this will be possible, but you may be asked to ring back on a different day. This is because all the doctors work on different days and that particular doctor may be fully booked. Consulting hours are usually between 8.30 and 11.30am, and 2.30 and 6.00pm.

If your problem isn’t urgent, you are also able to go over to the Contact Us page on this website and Ask our reception team a question. There you are able to request a routine appointment.

The practice participates in extended hours. Extended hours are covered between 6.30pm and 8pm Monday to Friday and 9am-5pm on Saturdays. Appointments are available across our PCN Network. The practice participates in extended hours on a Monday and Thursday.

Urgent Appointments

Should you require an urgent appointment you will be offered an appointment or your concerns will be passed to our on call GP to be triaged. This may involve you being referred to other services or being asked to send photos of your conditions if this is appropriate.

Cancelling Appointments

If you are unable to keep your appointment, please let us know as soon as possible, as this appointment can then be given to another patient.

Home Visits

Please reserve requests for home visits for cases that genuinely cannot attend the surgery.  If you require a home visit, please telephone 01384 459044 before 10.30am.

Telephone Advice

If you need to talk to a doctor or nurse on the telephone this may be arranged by reception.  You may be asked to call back to speak to the doctor or nurse at a time when they are free.

When the Surgery is Closed

‘Out of hours’ means after 6.30pm and up until 8.00am weekends and bank holidays.

Out of hours calls are only for those with genuine emergencies that cannot wait until the next surgery.

Advice out of hours can be obtained by calling the 111 service, this is commissioned by Black Country ICB.

Practice Charter

Care

You will always be offered the best medical and nursing care. We constantly monitor our standards and provide a wide range of supportive services and clinics for your benefit.  All doctors and staff are committed to giving you the highest standard of care at all times and we make every effort to achieve this aim.

Courtesy

The practice always endeavours to treat you with courtesy whether in the surgery, in your home or on the telephone.  In return we expect the same from you.  The surgery operates a zero tolerance policy for violent or verbally abusive patients which means you may be removed from the Practice list with immediate effect.

Confidentiality

Your medical records are confidential and will not be discussed with anyone without your written permission. If you have a confidential problem you may ask to speak to the receptionist or nurse privately.

Consultation

We try to ensure that patients are seen without undue delay. Appointments are normally available within 24 hours, although to see a specific doctor may necessitate a longer wait.  Urgent cases are always fitted in on the day requested.

We operate a zero tolerance policy, any violent or abusive behaviour will not be tolerated at the practice. If you do not respect this policy actions may be taken to remove you from the practice.

To work effectively together we need your co-operation. Please be punctual, this helps other patients as well as the practice. If you cannot keep your appointment please cancel it as soon as possible.

Please make a separate appointment if more than one member of your family needs to be seen; if you have several problems to discuss you may be asked to make another appointment.

If appointment times are running late please be patient. One day it may be you who needs extra time. Requests for visits in the evening and during the night should only be for real emergencies, which cannot wait until the next working day.

Our phone lines are very busy in the mornings, so please make non-urgent enquiries later in the day.

Be prepared to give the staff some details of your problem when you contact us.  This enables us to give priority to urgent requests.

Prescriptions

To order a repeat prescription for medication taken on a regular basis, please use the order form on the right hand side of your printed prescription. A review date is also printed to remind you when you need to see the doctor again about your medication. You can also sign up for online prescription ordering with the practice, or use one of the local pharmacy ordering services. 48 hours notice is required for repeat prescriptions.

If you have a nominated pharmacy your prescription will be electronically sent to that pharmacy. If you wish to change this approach the pharmacy you wish to nominate.

Please avoid asking for prescriptions for medicines for minor illnesses. These can be obtained from the local chemist.

Repeat dispensing is available, if you wish to change to repeat dispensing please speak to your clinician.

Please note, all calls in or out of the Practice are recorded for quality, training and to inform any future queries you may have.

Test Results

Please telephone the surgery for the results of tests after 11.00 a.m.  Information is confidential and will only be given to patients – unless the patient is under 16.

All registered patients at the surgery will have been allocated their named accountable GP.

How to Register as a Patient

If you live within the practice area, please complete a registration form. This can be completed online, or can be collected from the surgery at reception. You will be asked for 2 forms of ID, 1 being a photo. Newly registered patients will be offered a well person check-up on joining the practice. 

Change of Details

lease advise us if you change your name, address or telephone number so that our records are correct. If you move house out of the practice boundary, you may be asked to leave the practice list.

Reports, Certificates & Medical Examinations

Certain services are provided on a private basis, for example, passport forms, private sick notes, HGV medicals and private insurance claims.

We reserve the right to charge for holiday vaccinations not covered by the NHS regulations, details from the practice nurse.  The doctors have the right to adjust the fees at any time.

Complaints and Suggestions

We welcome your comments and suggestions on the facilities and services provided by the Practice.  If you are pleased with the service you receive or feel that there could be an improvement please let us know. We consider a complaint to be anything you feel dissatisfied with that requires a response.

If you have a complaint don’t be afraid to tell us at the practice how you feel but please do be constructive and we will look into your complaint and respond to you.

How to complain

Many complaints can be dealt with at the time that they arise either by speaking to one of the doctors or the Practice Manager. If this is inappropriate for whatever reason you should put your complaint in writing and send it to Jayne Sibley.

Useful Telephone Numbers