Appointments

Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.

How To Request An Appointment

All our appointments except some nurse appointments are telephone consultations initially and if patients do not have COVID, the doctors will see them.

Appointments System

We operate a one person, one appointment system.

Staff might ask for a brief description of the problem so it can be triaged to the right person.

Urgent Appointments

Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP.

Interpreter

If you require an interpreter to attend with you when you see your doctor, please notify the receptionist and she will arrange this for you. We also offer telephone interpreters.

Doctors Surgery Times

To view our doctors surgery times, please visit our Opening Hours page.

Practice Nurse Appointment Times

Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day and you can book up to a month ahead for clinics.

Monday

  • 08:00-10:30 – normal clinic
  • 10:30-13:00 – baby Clinic
  • 13:00-14:00 – normal clinic
  • Alternate weeks PM diabetic clinics with doctor

Tuesday

  • 08:00-18:00 – normal clinic
  • pm – Diabetic clinics with doctor
  • Two sessions family planning Clinic – AM (Dr Pinto)

Wednesday

  • 09:00-12:30 – normal clinic
  • 14:00-16:00 – normal clinic
  • 16:00-18:00 – normal clinic

Thursday

  • 09:00-17:00 – normal clinic

Friday

  • 09:00-12:30 – normal clinic
  • 13:00-16:00 – normal clinic

Extended GP Access

In the Dudley area practices are working in partnership to provide additional GP appointments.

If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist during normal opening hours and they can help make an appointment at other practices in Dudley.

Text Reminder Service

Text reminders are sent automatically via our computer booking system.

Please remember to update your contact details with us when you change address, telephone numbers and email address. You can do this by using our Change Personal Details triage. 

Cancelling An Appointment

If you are unable to keep an appointment, please let us know as soon as possible, this may enable someone else to be seen. If you fail to notify the practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can cancel your appointment in any of the following ways: